![]() We have twice daily housekeeping service who attend to the individual soaking tub in the garden area, oftentimes the weather is impactful with debris and we are grateful for the chance to rectify this situation during your stay. We recognize the importance of communicating the importance of food allergies for the entire culinary team and are intent on improving our process to 'drive home' with the chefs, servers and managers. ![]() Such as the particular the issues of the food allergies with peppers in your rice. We hope all potential guests will take into account that there are two sides to every experience and read the reviews of the guests that stayed with us whom had to endure this group’s awful behavior.ĭear Kathryn, Thank you for choosing Bungalows Key Largo for your recent two day getaway and identifying the issues that were not acceptable. Your group’s self-entitlement and deplorable, childish behavior are just embarrassing and are solidified by our surveillance footage from your stay and by your continued online attacks on our resort and staff. The amount of complaints we received about your group from other guests during your stay is immeasurable. Even though you have all checked out at this point, we are now continuing to be harassed online by 1 star reviews, defamatory comments on your social media pages, videos, and stories, negative comments on our social media pages, and encouraging your “fans” to write us nasty messages and comments – even though they have never personally interacted with or visited our property. Instead of following these policies, your group decided to ignore common decency towards other guests and treat our resort as your own personal party venue – smoking by the pool and in the hotel lobby, playing loud music on your own speaker, singing and chanting loudly for all to hear, riding bicycles drunk into our restaurants – endangering other guests and our employees, continuously harassing our employees and other guests, causing a scene when we asked you all to quiet down or stop smoking and respect other guests, and the list goes on. We have established policies to maintain our tranquil atmosphere, such as no smoking throughout the property or in guest rooms with the exception of a designated smoking area, no personal music/speakers in common areas (restaurants, beaches, pools) – instead we play music in these areas for all guests to enjoy, and we ask guests to maintain a reasonable volume as to not disturb other guests trying to enjoy their vacation. We are not a party resort – nor do we advertise as such. Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive ResortĪt Bungalows Key Largo we take pride in the reputation we have built as a luxury, adults-only resort that offers a serene, tropical escape to relax, unwind, and reconnect with loved ones.Hotels near Sun Sports Charter and Scuba.Hotels near Southern Girl Fishing Charter.Hotels near Garl's Coastal Kayaking Everglades.
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